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CROSSING SOUTH: Manufacturing Industry & Call Centers

Meet Salvador, Agustine, and Jose who have been deported from the USA, but have good jobs using their english skills at a call center in Tijuana.
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Centurion 5
Meet Salvador, Agustine, and Jose who have been deported from the USA, but have good jobs using their english skills at a call center in Tijuana.

Thursday, Jan. 23, 2025 at 9:30 p.m. on KPBS TV / PBS app + Encores Saturday, Jan. 25 at 3:30 p.m. on KPBS TV and Monday, Jan. 27 at 9:30 p.m. on KPBS 2

Learn all about the international manufacturing and call centers going on in Mexico. On this episode, we visit a call center in Tijuana called Call Center Services International, where thousands of employees answer the phone. But more than a call center, we discover deep human stories. Jorge talks with several people who have left the United States for various reasons, and are able to have a second chance by using their English speaking skills in Mexico.

Next we meet Enrique Esparza from CPI Co-Production International. He gives us a very interesting explanation of the international manufacturing and off-shoring scene as it relates to Tijuana.

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CROSSING SOUTH: Manufacturing Industry & Call Centers

About Season 12: CROSSING SOUTH, now in its 12th season, continues to explore Tijuana and Northern Baja California. Bilingual travel companion and host Jorge Meraz takes you on a journey and demystifies the area. Get to know the people, vernacular, foods, customs and places frequented by the locals.

Season 12 will include trips to Tijuana’s bustling factory industry, over-the-top crepe cakes, a visit to a homeless shelter, a thriving STAR WARS fan club, a gastro-cinema, salsa dancing lessons, Japanese waffles, an arm wrestling club, and a tour of the art headquarters of Mexico. There's a lot to learn and fun to have right next door on CROSSING SOUTH.

CROSSING SOUTH: Season 12 Preview

Watch On Your Schedule: All episodes of CROSSING SOUTH are available to stream now with the PBS app.