Councilman Mark Kersey is proposing that the city of San Diego create a phone system that will serve as a "one-stop shop" for residents who need city information and services.
In a memo to fellow Councilman Todd Gloria, he said the city has multiple numbers for multiple departments, and "navigating the city to get a hold of the appropriate city service is its own endeavor."
A 311 system would help residents engage with city departments, gain access to open data reports, and provide improved accessibility to elected officials, Kersey wrote.
He cited the International City/County Management Association, which says 42 percent of U.S. local government are either considering implementation of a centralized customer service system or have already successfully established one, including New York, Minneapolis, and Philadelphia.
Kersey asked for a discussion of a 311 system to be placed on an upcoming agenda of the City Council's Budget and Governmental Efficiency Committee, which Gloria chairs.
